Connecticut Water Company Customer Advisory Council

In July of 2026, Connecticut Water reconvened its Customer Advisory Council. 

The Customer Advisory Council meets on a regular schedule to hear updates from company representatives about projects, policies and procedures that may impact water quality or service, and for us to receive feedback from the council members.

The goal is to improve communication, learn about the needs and priorities of customers and better coordinate in the towns we serve.

Customer Advisory Council members must be Connecticut Water customers and need to be appointed by the town they represent. Employees of Connecticut Water are not eligible to be town Customer Advisory Council members. Ellington's current representative is Carl Slicer.

CT Water is also reachable during business hours at customerservice@ctwater.com or 1-800-286-5700. Their representatives are able to answer your questions directly or put you in touch with the appropriate team member for your concern.